Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hypeandstitch@gmail.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
QUESTIONS AND ANSWERS
Q: What products do you sell?
We specialize in offering high-quality [pet, fashion, beauty, and fitness products adjust to match your store’s niche]. Every item in our store is carefully selected for quality, durability, and customer satisfaction.
Q: How can I place an order?
Simply browse our store, select the product(s) you love, add them to your cart, and proceed to checkout. Once your payment is confirmed, your order will be processed immediately.
Q: How long will it take to receive my order?
Processing usually takes 1–3 business days, and delivery times vary depending on your location:
USA: 5–10 business days
International: 7–15 business days
You’ll receive a tracking number once your order ships.
Q: Do you offer returns or exchanges?
Yes. We have a 3 days return policy for unused, unopened products in their original packaging. If you receive a defective or incorrect item, contact us immediately so we can resolve the issue.
Q: How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and link. You can also track your order directly on our Track Your Order page.
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options at checkout. All transactions are encrypted for your safety.
Do you ship internationally?
Yes, we deliver worldwide. Shipping fees and times vary depending on your destination and will be calculated at checkout.
How can I contact you if I have more questions?
You can reach us through our Contact Us page, by emailing hypeandstitch@gmail.com, or calling +1 8184685366 during business hours.